CLICK HERE for information on our New Appointment System (Clinical Triage)
For Routine Appointments & Administrative Enquiries – Contact us with Accurx
You can contact a doctor, nurse or health professional online using a website called Accurx. This is to book routine appointment – CLICK HERE For Accurx
Urgent Appointments
To request an urgent appointment
- Phone us on 01992 465555 during surgery opening times, Monday to Friday from 08:00 to 18:30
- Visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
Whichever way you contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Please book 1 appointment for each person that needs to be seen and 1 appointment for each problem.
Please be punctual for your appointment and we will try not to keep you waiting.
There may be occasions when your doctor has been delayed by an emergency. If this happens, we will try to keep you informed of any delay and would appreciate your patience.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 01992 465555 during opening hours
- Reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home Visits
We prefer to see you in the surgery where we have better facilities, diagnostic aids and lighting to assess you. If, however you are housebound and / or terminally ill then a request for a home visit should be made, by phoning 01992 465555, before 10:00am if possible.
When requesting a home visit please give a brief explanation of your problem and your telephone number to the receptionist as it will help the doctor to assess the urgency of the situation. The doctor may contact you to discuss a home visit or other appropriate medical treatment.
The doctor can usually see five patients at the practice in the time it takes to do one home visit. Please help us by only requesting a home visit if it is really necessary.